HelloKonect is powered by Vasonomics India Private Limited. HelloKonect(Means its Franchisor, Master Franchisee, Franchisee, vendor and other third party)is devoted to shield the privacy and confidentiality of any personal information that has been requested and received from clients, business partners and other customers.
1. We are just a mediator who connect user to service provider, dealer and manufacturer or distributer etc...., we are not susceptible to any payment user, service provider, vendor etc, or for fraud and any criminal activity.
3. HelloKonect knows that you are disclosing your personal facts. If you do no longer want to reveal any private records you could refrain from it but if you do not provide requested records the registration procedure might be incomplete and you will no longer be able to avail the services.
4. It is a digital agreement formed beneath the Information Technology Act, 2000 and the guidelines made under the Information Technology and Digital Media Ethics Code Rules 2021. It is a legally binding document.
5. We appreciate the privacy rights and apprehend the significance of comfortable transactions and information privacy provided by you.
Application of Policy
Objectives of Policy
We are required to gather and use certain information about our individuals, customers, providers/service providers, employees and third parties with whom we've got enterprise relationship. The policy describes how we manage private records including sensitive personal facts. The coverage complies with records protection regulation, follows suitable exercise and protects the rights of employees, customers, companies/providers and third parties. It also ensures storing of statistics and protects from information breach.
Collection of Information
Types of information Collected by HelloKonect:
|Sr. No.||Source of Information||Nature of Information Collected|
|4)||Information from Other Sources|
|6)||Third Party Information|
a. The reality that the information is being amassed;
b. The motive for which the information is being gathered;
c. The supposed recipients of the records; and
d. The name and address with of (i) the agency that is collecting the statistics; and (ii) the enterprise so one can hold the information.
4. The records/statistics shall not be gathered until -
a. You have got provided a valid, informed & loose consent;
b. Processing is important for the overall performance of a contract that you are party;
c. Processing is essential for compliance with the company felony duty;
d. Processing is vital so that it will guard your interests; or
e. Processing is vital for the performance of a task done inside the public interest.
Usage of Information:
The statistics/information gathered will be used for the reason for which it has been accrued. In addition, the HelloKonect makes use of the statistics for the subsequent purposes:
1. To provide offerings.
2. To satisfy your requests for products and services and talk with you about those requests. If you seek the goods or service from our platform without logged in or sought the statistics by calling our hotline, we collect mobile number and generate lead with our providers/provider companies, as in line with your desire/request. If you search the products or service from our platform with logged in, we share the information (i.e., name, mobile, email and so on.) as available with us with our providers/service providers to fulfill your desire/request.
3. To administer contests, sweepstakes, promotions, and surveys.
4. To reply to opinions, feedback, or different feedback you offer us.
5. To help us personalize our service offerings, web sites, cellular services, and advertising.
6. To provide capability, examine performance, restoration mistakes, and improve the usability and effectiveness of the Services.
7. To propose features, merchandise, and services that might be of interest to you, become aware of your preferences, and customize your experience with HelloKonect Services.
8. To operate, provide, expand, and improve the products and offerings that we offer our customers.
9. To provide our offerings and to support our core business capabilities. These consist of order or service fulfillment, internal business processes, advertising, authentication, loss and fraud prevention, public safety and legal functions.
10. To display interest-based ads for features, products, and services that is probably of interest to you.
11. To save you and detect fraud and abuse so that you can guard the security of our customers, HelloKonect, and others.
12. Communicate with you.
13. Contacting with you for promoting offerings.
14. The User's Personal Data can be used for legal purposes through HelloKonect in criminal proceeding on the levels leading to possible felony action springing up from improper use of HelloKonect offerings.
15. For operation and preservation purposes.
16. We use your voice input, images, videos, and different private information to respond in your requests, provide the requested service to you, and enhance our services.
17. It enables us in working, offering, improving, and understanding, customizing, helping, and marketing our Services.
18. Comply with legal responsibilities. In sure instances, we gather and use your personal facts to comply with legal guidelines. For instance, we gather from seller’s statistics concerning location of established order and bank account information for identity verification and different functions.
Personal Information can be stored confidential and will be used for our studies, advertising, and strategic client analysis objectives and other inner enterprise purposes only. We do not sell the Personal Information. If you are a patron of our offerings, your Information will be shared with our subscribers/advertisers and you shall be given consent to the same. Further, the subscribers / advertisers who are indexed with us may also call you, primarily based on the query or enquiry that you make with us, enquiring for any Product / Service or Product / Service of any subscriber / advertiser.If you are a vendor/seller/business entity availing our offerings, your statistics will be shared with our users, customers, callers, subscribers/advertisers who are looking for our services. You are hereby giving us the consent to share the details.
We use your private information to help vendors, service providers, and business partners in dealing with and satisfying orders; improving customer experience; clear up disputes; troubleshoot issues; help promote a safe service; acquire cash; measure consumer interest in our merchandise/offerings; let you know about offers, merchandise, offerings, and updates; customize and enhance your experience; detect and protect us against errors, fraud and other criminal activity; enforce our terms and conditions; and as in any other case defined to you at the time of collection of statistics.
With your consent, we will have access to your SMS, contacts to your directory, area and device data. We may additionally request you to provide your PAN, GST Number, Government issued ID cards/number and Know-Your-Customer (KYC) details to: (i) take a look at your eligibility for certain products and services along with including but not limited to credit and payment products; (ii) issue GST invoice for the products and offerings bought for your business requirements; (iii) enhance your experience on the Platform and provide you get right of entry to the goods and services being offered through us, vendors, dealers, service companies, associates or lending partners. You keep in mind that your access to these products/services may be affected in the event consent isn't provided to us.
In our efforts to usually improve our product and service services, we and our associates acquire and examine demographic and profile statistics about our customers' activity on our Platform. We identify and use your IP address to help diagnose troubles with our server, and to manage our Platform.Your IP address is likewise used to help identify you and to gather large demographic information.
We will occasionally ask you to participate in optional surveys performed either by us or through a third party market research agency. These surveys can also ask you for private facts, contact facts, date of birth, demographic statistics (like zip code, age, or income level), attributes which include your interests, family or life-style records, your buying behavior or records, possibilities, and other such facts that you could pick to offer. The surveys might also contain collection of voice records or video recordings, the participation of which would in basic terms are voluntary in nature. We use this data to tailor your experience at our Platform, offering you with content that we suppose you might be inquisitive about and to show content consistent with your choices.
If you publish Personally Identifiable Information to us through the HelloKonect platform, or HelloKonect Service, then we use your private information to operate, hold, and provide to you the capabilities and functionality of the HelloKonect platform and HelloKonect Service. In particular, your cellular phone or mobile number is vital on your use of the HelloKonect Service and may be retained. Your name (as it is stored in other user's cellular phone and mobile address book or contact listing) can be exhibited to different users if they tag your cell number and get admission to your ratings within the App.
HelloKonect "tags"the contacts in your address book as your friends, however at any-time; you can review the list of your tagged friends and select to untag any of them at any time. Untagging your contacts will cover your ratings from them and also will result in their rankings not being proven to you. Ratings would no longer imply your relationshipwith the reviewer but ratings can be always shown on the platform.
Only users of HelloKonect may be displayed in your tagged buddies list. If a contact in your address book has rated an established order/s on HelloKonect systems, the ratings associated with the contact will be displayed as a part of your buddies' ratings. If a contact in your address book has used Hellokonect provider throughout any platform and has no longer rated a status quo, even though their call is displayed to your friend’s list, no ratings will be shown associated with the said contact. If any of your tagged buddies registers with our Service across Hellokonect systems, ratings of this sort of friend can be visible to you only if your mobile number is present in his contacts listing and you have not been untagged by means of your buddy. It may be indicated as buddy but rating could be always seen to all and everyone as a common consumer of HelloKonect.
Processing of Personal Information:
• Personal /Sensitive non-public statistics can be processed if such processing is necessary, for any characteristic of Parliament or any State Legislature and/or for the exercising of any characteristic of the State accepted by regulation for the availability of any carrier or benefit to the facts principal from the State; or the issuance of any certification, license or permit for any action or activity of the records essential by means of the State.
• Personal information/Sensitive personal records may be processed if such processing is (a) explicitly mandated below any regulation made via Parliament or any State Legislature; or (b) for compliance with any order or judgment of any Court or Tribunal in India.
• Personal data/Sensitive personal data may be processed if such processing is necessary— (a) to respond to any medical emergency involving a threat to the life or a severe threat to the health of the data principal or any other individual; (b) to undertake any measure to provide medical treatment or health services to any individual during an epidemic, outbreak of disease or any other threat to public health; or (c) to undertake any measure to ensure safety of, or provide assistance or services to, any individual during any disaster or any breakdown of public order.
• Personal statistics can be processed if such processing is important for— (a) recruitment or termination of employment of a information that is essential; (b) provision of any provider to, or advantage sought by way of, the facts fundamental; (c) verifying the attendance of the statistics essential; or (d) another activity relating to the evaluation of the performance of the information principal.
• In addition to the grounds for processing contained aforesaid, private facts may be processed if such processing is vital for such affordable purposes as may be precise after taking into consideration — (a) the interest of HELLOKONECT in processing for that reason; (b) whether or not HELLOKONECT can fairly be anticipated to obtain the consent of the data important; (c) any public interest in processing for that reason; (d) the effect of the processing activity on the rights of the facts most important; and (e) the affordable expectancies of the data foremost having regard to the context of the processing.
For the purpose of processing private data will be collected if it is vital as may be required after taking into consideration – (a) interest of HELLOKONECT for that reason; (b) whether HELLOKONECT obtains the consent of the data or not; (c) any public interest in refining for that reason; (d) the result of processing activity as per the rights depending upon facts that are most important; and (e) according to the context of processing the foremost data will be collected as per expectation.
• The affordable functions means and includes, prevention and detection of any illegal activity which include fraud; whistle blowing; mergers and acquisitions; community and information security; credit ratings; recovery of debt; processing of publicly available private statistics. However HelloKonect guarantees the protection of the rights of statistics principals.
The functions for illegal activity includes fraud; whistle blowing; mergers and acquisitions; community and information security, credit ratings; recovery of debt processing of publicly available information. For such purpose HELLOKONECT guarantees the protection of rights for analytical data.
• Sensitive personal facts may be processed on the idea of express consent. [Consent shall be considered explicit only if it is valid if: (a) informed, having regard to whether the attention of the data principal has been drawn to purposes of or operations in processing that may have significant consequences for the data principal; (b) clear, having regard to whether it is meaningful without recourse to inference from conduct in a context; and (c) specific, having regard to whether the data principal is given the choice of separately consenting to the purposes of, operations in, and the use of different categories of sensitive personal data relevant to processing].
Sensitive personal facts will be stated clearly and specifically with regard to awareness of principal data which has been taken into consideration as per the operations of processing which can have significant consequesnces.
• Processing of private information of kids: HelloKonect doesn’t permit youngsters underneath the age of 18 years to go to our platform without parental guidance or control. Based on your date of beginning disclosed via you, we verify your age. When the kids go to our platform or use our service, we believe that they access our platform or service beneath the parental guidance, manage and consent and we will process the statistics hence. HelloKonect shall system personal records of youngsters in a manner that protects the rights and best interests of the kid.
Disclosure of Information:
• Other customers of HelloKonect Service may also see your rankings submissions in a way that is steady with the use of the HelloKonect Service. For example, a rating of "ABC Restaurant" on HelloKonect will be available to each user of the HelloKonect Service who has that mobile phone number in their mobile phone’s address book or contact list and has tagged the mobile phone as a friend in the HelloKonect App friends ratings function. For extra facts on this option, please refer paragraphs above.
• We do not promote or share your Personally Identifiable Information (along with cell phone number) with different third-party agencies for his or her business or advertising use without your consent or except as a part of a selected software or feature for which you may have the capacity to choose-in or choose-out. We may also share your Personally Identifiable Information with third party service providers to the volume that is reasonably necessary to perform or carry out, improve or preserve the HelloKonect Service.
• We share statistics with our affiliated businesses, business partners, associates and many others with whom we're having an arrangement to provide/get hold of offerings. We might also use the records we get hold of from them, and they'll use the facts we share with them, to help function, provide, improve, apprehend, customize, guide, and market our Services and their services. This consists of helping improve infrastructure and delivery systems, understanding how our Services or theirs are used, securing systems, and fighting unsolicited mail, abuse, or infringement activities and promoting, advertising and marketing of business enterprise.
• We may disclose personal facts if required to do so by way of law or within the right faith notion that such disclosure is fairly important to: (a) respond to subpoenas, courtroom orders, or different criminal technique or to authorities/ law enforcement agencies requests; (b) implement our Terms and another relevant terms and rules, inclusive of for investigations of capacity violations; (c) detect, check out, save you, and deal with fraud and different illegal interest, security, or technical problems; or (d) protect the rights, assets, and protection of our users, businesses, or others. (e) For purpose of verification of identity, or for prevention, detection, investigation which includes cyber incidents, prosecution, and punishment of offences.
• HelloKonect shall share/divulge the statistics/information, without obtaining earlier consent from you, with Government agencies mandated under the law to gain facts inclusive of sensitive personal records or statistics for the motive of verification of identification, or for prevention, detection, research which includes cyber incidents, prosecution, and punishment of offences.
Transfer of information:
HelloKonect shall not transfer sensitive personal statistics or records inclusive of any records, to third parties in India, or outdoor India, except underneath the following occasions:
However HelloKonect guarantees same level of facts protection that is adhered to by them as that of HelloKonect as supplied for.When using providers to gather private statistics at the behalf of HelloKonect, it shall make sure that the vendors follow the records safety necessities of HelloKonect as defined in this Policy.
Retention of Your Information:
• The Personal data may additionally simplest be used for the purposes identified inside the Term of service and only when you have given consent. Personal facts shall be retained for so long as essential for enterprise functions recognized in the Term of service on the time of collection or in the end authorized through you. We hold your private facts according with relevant laws, for a period not than is required for the motive for which it turned into collected or as required beneath any relevant law. However, we may also keep data related to you if we believe it is able to be important to save you from fraud or future abuse or if required by using regulation or for other valid purposes. We may maintain to preserve your information in anonymised form for analytical and research purposes.
• When the usage of private information is no longer necessary for business purposes, a technique shall be in vicinity to ensure that the information is destroyed in a way enough to save you from unauthorized access to that data or is de-recognized in a manner enough to make the records non-personally identifiable. HelloKonect shall have a documented system to communicate changes in retention intervals of personal facts required by way of the enterprise to you who are authorized to request those changes.
• HelloKonect protecting sensitive private statistics or information shall no longer hold that statistics for longer than is needed for the purposes for which the facts may also lawfully be used or is in any other case required under another regulation in the intervening time being in force.HelloKonect has framed the information retention policy and it retains all types of records/information including sensitive personal facts or statistics according with facts retention policy. The statistics/information will be de-recognized/destroyed, while the purposes of information collection may be performed, according with our records retention policy.
• Personal information will be erased if their storage violates any of the records safety regulation or if knowledge of the statistics is no longer required with the aid of HelloKonect or for the gain of the data providers. Additionally, HelloKonect has the right to preserve the personnel facts for felony and regulatory purpose as in keeping with applicable laws. HelloKonect shall perform an inner audit on an annual foundation to make sure that non-public information amassed is used, retained and disposed-off in compliance with the applicable regulation.
Review of Information by You:
Consent (Opt-in & Opt-out):
• If you need to manage, change, or edit your records, we can help you achieve this through the Settings tools: You can alternate your settings to manage certain statistics to be had to other users. You can control your contacts, companies, and broadcast lists, or use our block function to control the users with whom you talk.
• If you are vendors, you can add or replace certain data in vendor’s module, update your account records via having access to your companies Account Information, and adjust your email or different communications you get hold of from us through updating your Notification Preferences.
• You can add or replace your Personal Information if required. HelloKonect might keep your previous Personal Information in its facts.
• HelloKonect shall, previous to the collection of information consisting of sensitive personal statistics or statistics, offer an option to you to not to offer the facts or records sought to be accumulated. HelloKonect shall establish systems for the collection and documentation of your consent to the collection, processing, and/or transfer of private information. You shall be informed about the choices available to them with respect to the collection, use and disclosure of personal information.
• Further, HelloKonect shall establish & enables a mechanism to enable you to, at any time while availing the offerings or in any other case, to withdraw its consent given earlier to HelloKonect. If you no longer imparting the consent or afterward retreating your consent, HelloKonect reserves its right not to offer goods/offerings for which the stated information became sought. Consent shall be acquired (in writing/electronically) from you before or on the time of amassing personal information or as quickly as sensible thereafter.
• The adjustments for your choices will be managed and documented. Consent or withdrawal of consent shall be documented accurately. The alternatives will be implemented in a well timed style and revered. If personal information is for use for purposes not recognized within the Term of services on the time of collection, the new reason shall be documented, you shall be notified, and consent will be acquired previous to such new use or cause. You shall be notified if the statistics amassed is used for advertising purposes, commercials, and many others. HelloKonect shall evaluate the guidelines of the Third Parties and styles of consent of Third Parties earlier than accepting personal information from Third-Party data assets.
Consent to Push Notification:
You agree and affirm that any review, rating and comments, including another content or statistics therein, which you submit/put up on HelloKonect structures viz. WEB, WAP, APP & Phone and so forth. Such details as in line with HelloKonect discretion may be shared together with your Tagged Friends who are the customers of HelloKonect offerings.
Third-party Advertisers, Links to Other Sites:
• HelloKonect is currently ad-free and we hope to hold it that way forever. We have no purpose to introduce commercial into the product, however if we ever do, we can replace this phase.
• If you operate HelloKonect services of our Partners, you will be redirected to Partners' websites/applications and your entry to Partners websites/packages might be primarily based in your HelloKonect login credentials after in search of your permissions to proportion the data similarly. HelloKonect shall not be answerable for its Partner’s privacy practices or the content of their privateness rules, and we request you to read their privateness regulations prior to disclosing any facts. If you pay the usage of our Services, we might also obtain facts and confirmations, along with payment receipts, from app stores or other third parties processing your payment.
We do not knowingly solicit or gather personal facts from children below the age of 18 and use of our Platform is available simplest to male and female who can form a legally binding agreement beneath the Indian Contract Act, 1872. If you are below the age of 18 years then you definitely have to use our Platform or services underneath the supervision of your parent, legal guardian or any responsible adult.
Our Commitment to Information Security:
• The security of your Personal Information is crucial to us. You are answerable for retaining your device and your account secure and safe, and also you should notify us directly of any unauthorized use or protection breach of your account or our Services. Your account information is included with the aid of the password you operate to get right of entry to your online account. Please keep this password private. HelloKonect makes use of commercially reasonable physical, managerial, and technical, digital and procedural safeguards to keep the integrity and protection of your personal information. HelloKonect shall adopt reasonable protection practices and techniques as mandated underneath applicable laws for the safety of your Information. For this reason, HelloKonect adopts internal evaluations of the data collection, storage and processing practices and safety features, including suitable encryption and physical security features to shield against unauthorized access to systems where HelloKonect stores your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to HelloKonect and you accomplish that at your personal risk and also you hereby waive and launch HelloKonect from any claim of damages underneath agreement.
Your security is important to us. You are suppose to keep your device and account safe and secure, and notify us of any breach of your account or our services. Your account information is password generated which allows you entry to the online account. Keep this password private. Hellokonect takes into consideration protection of your personal information. Hellokonect will adopt protection practices and techniques given as per applicable laws to protect your information. Hellokonect evaluates as per data collected, stored and processed and maintains safety features including suitable encryption and physical security and shields against unauthorized access. We do not guarantee the security of your any information you provide to Hellokonect. Hellokonect will not be responsible for any damages as per the agreement.
• HelloKonect may share your Information with third parties below a confidentiality settlement which inter-alia offers for that such third parties no longer disclosing the Information in addition unless such disclosure is for the cause. However, HelloKonect isn't always responsible for any breach of security or for any actions of any third parties that acquire your Personal Information. HelloKonectisn't liable for any loss or injury prompted to you because of you offering your Personal Information to third party (which includes any third party websites, although hyperlinks to such third party web sites are supplied on the Website). Notwithstanding anything contained in this Policy or someplace else, HelloKonect shall no longer be held liable for any loss, harm or misuse of your Personal Information, if such loss, harm or misuse is due to a Force Majeure Event. A "Force Majeure Event" shall imply any occasion this is beyond the affordable control of HelloKonect and shall include, without limitation, sabotage, fireplace, flood, explosion, acts of God, civil commotion, strikes or business action of any type, riots, rebel, war, computer hacking, unauthorized access to laptop, laptop device or pc community, laptop crashes, breach of protection and encryption (supplied beyond reasonable control of HelloKonect), power or electricity failure or unavailability inadequate power or electricity. While we will take all reasonable and suitable steps to secure any Personal Information which we keep about you and save you from any unauthorized access. You acknowledge that the internet or laptop networks aren't absolutely secure and that we cannot offer any absolute assurance concerning the safety of your Personal Information. We preserve physical, electronic, and procedural safeguards in reference to the gathering, storage, processing, and disclosure of private statistics. Our protection methods mean that we may additionally occasionally request proof of identification before we disclose personal information to you.
Hellokonect will share information with third parties according to a confidentiality settlement which offers that third parties do not disclose any information unless it is for a cause. However, Hellokonect is not responsible for any breach of information by third parties that collect personal information or for any loss or injury (which includes any third party websites, although hyperlinks to such third party web sites are supplied on the Website). Hellokonect will also not be responsible for any loss or harm or misuse of your personal information if it is due to Force Majeure Event. A Force Majeure Event includes any occasion that is beyond control of Hellokonect which includes acts of God, civil commotion, strikes or business action of any type, riots, rebel, war, computer hacking, unauthorized access to laptop, laptop device or pc community, laptop crashes, breach of protection and encryption (supplied beyond reasonable control of HelloKonect), power or electricity failure or unavailability inadequate power or electricity. While we take into consideration steps to keep your personal information secure and safeguard you from any unauthorized breach. You understand that laptop network and internet are not absolutely secure and we do not guarantee absolute assurance of your personal information. We may occasionally request proof of identification before we disclose any personal information to you.
• We preserve reasonable physical, digital and procedural safeguards to guard your information. Whenever you get access to your account data, we provide the usage of a safe server. Once your records are in our possession we adhere to our security guidelines to shield it in opposition to unauthorized access. However, by means of the use of our platform, you be given the inherent security implications of information transmission over the net which cannot continually be assured as absolutely secure, and consequently, there would continually stay certain inherent risks concerning use of the Platform. You are responsible for ensuring the safety of login & password facts for their account. You hereby waive and release HelloKonect from any claim of damages below contract.
• We work to protect the safety of your data/statistics consisting of sensitive private records in the course of transmission by using the use of encryption protocols and software. We follow the Payment Card Industry Data Security Standard (PCI DSS) whilst dealing with payment card data. If you choose a price gateway to finish any transaction on HelloKonect Platform then your credit/debit card facts/financial info can be saved in compliance with industry standards/ encouraged facts security fashionable for security of financial records, i.e., the Payment Card Industry Data Security Standard (PCI-DSS) and as in step with applicable regulation.
• HelloKonect shall review the regulations and collection methods of Third-Parties earlier than accepting private records from Third-Party data assets. The audit of reasonable security practices and strategies will be carried out with the aid of an auditor annually undertake large up gradation of its process and useful resource.
• Hacking – We comply with all facts security guidelines for user personal information, vendor statistics, registered business facts and others. Unfortunately website site can be hacked for which we aren't chargeable for records however we can try to clear up the error as quickly as feasible and secure the records.
Transparency & Accountability Measures:
Privacy by Design:
• HelloKonect shall implement guidelines and measures to make sure that managerial, organizational, enterprise practices and technical systems are designed in a manner to expect, become aware of and keep away from harm to you;
• HelloKonect shall put into effect regulations and measures to make certain that the technology used inside the processing of private records is in accordance with commercially accepted or certified requirements;
• HelloKonect shall put in force regulations and measures to ensure that the valid activity of groups inclusive of any innovation is finished without compromising privateness pursuits;
• HelloKonect shall put in force regulations and measures to make sure that privacy is blanketed at some point of processing from the factor of collection to deletion of personal statistics and processing of personal statistics is done in a transparent way and the activity of the records provider is accounted for at every level of processing of personal Data.
2. Transparency: HelloKonect shall take reasonable steps to maintain transparency regarding its general practices related to processing personal records and shall make the subsequent information available without any difficulty reachable form as can be designated -
Security Safeguards: Having regard to the nature, scope and motive of processing private information undertaken, the risks related to such processing, and the chance and severity of the harm which could result from such processing, HelloKonect shall put into effect appropriate protection safeguards including (a) use of strategies along with de-identification and encryption; (b) steps necessary to protect the integrity of private records; and (c) steps necessary to save you of any misuse, unauthorizedaccess to, change, disclosure or destruction of private statistics. HelloKonect shall undertake an evaluation of its security safeguards periodically as may be specified and can take appropriate measures hence.
Personal Data Breach: HelloKonect shall notify the Authority of any private statistics breach relating to any personal information processed by HelloKonect wherein such breach is possibly to reason damage to any records foremost. The stated notification includes, (a) nature of personal statistics that is the challenge to be counted of the breach; (b) variety of data principals affected by the breach; (c) feasible consequences of the breach; and (d) measures being taken by way of the records fiduciary to treatment the breach.
Record-Keeping: HelloKonect shall maintain correct and up to date records of the subsequent: (a) critical operations inside the records life-cycle such as collection, transfers, and erasure of personal information to illustrate compliance; (b) periodic review of security safeguards; (c) records safety impact tests;
Data Audits: HelloKonect shall have its policies and the conduct of its processing of private information audited annually by an impartial statistics auditor. The records auditor will compare the compliance of HelloKonect with the provisions of regulation which includes (a) clarity and effectiveness of notices, transparency, security safeguards, times of private facts breach and reaction thereto.
Monitoring and Enforcement:
1. Dispute Resolution & Recourse: HelloKonect shall outline and document cyber-incident management software which addresses the information protection & privacy associated incidents. The incident management program consists of a clear escalation direction up to the executive management, legal counsel, and the board primarily based on kind and/or severity of the facts breach. It shall outline a manner to register all the incidents/lawsuits and queries related to records breach. HelloKonect shall perform a periodic review of all the complaints related to records breach to make sure that every complaint are resolved in a well timed way and resolutions are documented and communicated to the data principals. An escalation method for unresolved complaint and disputes which will be designed and documented to the Communication of privacy incident / breach reporting channels and the escalation matrix will be furnished to all information providers.
2. Dispute Resolution & Escalation Process for Employees: Employees with enquiries or proceedings for the processing of their private records shall first talk the matter with their immediately reporting manager. If the employee does not desire to elevate an inquiry or criticism with their immediate reporting supervisor, or if the supervisor and employee are unable to attain a first-class resolution of the issues raised, the worker shall deliver the issue to the attention of the Grievance Officer.
3. Dispute Resolution & Escalation Process for Customer / Third Party: Customers / Third Party with inquiries or proceedings for the processing in their personal information shall deliver the matter to the eye of the Grievance Officer in writing. Any disputes concerning the processing of the private information of non-personnel shall be resolved through arbitration.
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